Automate Email marketing and Recover Lost Sales

Automate email marketing and boost sales

How Many Abandoned Cart Emails Should I Send?

Are you tired of losing potential sales due to abandoned shopping carts? You’re not alone. According to a recent study, the average cart abandonment rate is a staggering 69.57%. That means, for every 100 potential customers who add items to their cart, almost 70 of them leave without making a purchase. It’s frustrating, to say the least.

But fear not, there’s a solution – abandoned cart emails. These are personalized emails sent to customers who have left items in their carts without completing the purchase. The aim is to entice them back to complete the purchase.

However, one question that often arises is, how many abandoned cart emails should you send? The answer is not as simple as a one-size-fits-all approach. It depends on various factors, such as the type of business, the products being sold, and the customer behavior.

For example, if you’re selling expensive luxury items, sending one email may not be enough. Customers may need more convincing before making a purchase. On the other hand, if you’re selling low-cost items, bombarding customers with multiple emails may be off-putting.

We recommend sending three abandoned cart emails. The first email should be sent within an hour of the abandonment, reminding the customer of the items left in their cart. The second email can be sent after 24 hours, offering a small discount or a free gift to encourage them to complete the purchase. The third email can be sent after 48 hours, highlighting the urgency and scarcity of the items in their cart.

By sending three abandoned cart emails, you’re striking a balance between reminding customers of their forgotten items and not being too pushy. Plus, offering a discount or free gift can sweeten the deal and make customers more likely to complete the purchase.

Don’t let abandoned shopping carts hurt your sales. With the right abandoned cart email strategy, you can recover lost sales and increase your revenue. Try our approach of sending three personalized abandoned cart emails, and watch your conversion rates soar.

In this article, you’ll learn how many Abandoned cart emails to send, the best time to send Abandoned cart emails, and how to create your first automated cart recovery email campaign to recover abandoned shopping carts.

Send cart recovery emails at well-timed intervals on autopilot with Retainful. Save time and win back lost sales.

What is an Abandoned cart email?

An abandoned cart email is a marketing email sent to customers who have added items to their online shopping cart but have not completed their purchase. The purpose of the email is to encourage the customer to return to the website and complete the transaction.

Abandoned cart emails typically include a reminder of the items left in the cart and a call to action to return to the website to complete the purchase. Some emails may also offer incentives such as a discount or free shipping to entice the customer to complete the transaction.

Abandoned cart emails are an effective way for businesses to recover lost sales and increase revenue. By targeting customers who have already shown an interest in their products, businesses can leverage the power of personalized marketing to drive conversions and build customer loyalty.


How effective are Abandoned cart emails?

Abandoned cart emails can be very effective in recovering lost sales for e-commerce businesses. When a customer adds items to their shopping cart but does not complete the purchase, it indicates that they are interested in the products, but something stops them from making the final transaction.

By sending an abandoned cart email, the business can remind customers of the items they left behind and provide an incentive to complete the purchase, such as a discount code or free shipping offer. This can be a powerful tool to convert potential customers into actual buyers.

Research has shown that abandoned cart emails have an average open rate of around 45% and a click-through rate of about 21%. These numbers can vary depending on the industry and the content of the email, but they demonstrate the potential impact of this marketing strategy.

However, it’s important to note that not all abandoned cart emails will result in a sale. Some customers may have simply been browsing or changed their minds about the purchase. But even if the email doesn’t lead to a sale, it can still be a valuable opportunity to engage with the customer and gather feedback on their shopping experience.

Abandoned cart emails can be a highly effective way to recover lost sales and improve the customer experience for e-commerce businesses.

How Many Abandoned Cart Emails Should I Send?

The number of abandoned cart emails you should send will depend on various factors such as the nature of your business, the type of product or service you offer, and your customers’ behavior. However, in general, it’s recommended to send a sequence of two to three abandoned cart emails to remind customers about the products they left behind.

The first email should be sent within a few hours of the cart abandonment, reminding the customer about the items in their cart and providing a clear call-to-action to complete the purchase. The second email should be sent within 24 to 48 hours, offering an incentive such as a discount or free shipping to encourage the customer to complete the purchase. A third email can be sent a few days later as a final reminder.

It’s important to keep in mind that while abandoned cart emails can be effective in recovering lost sales, it’s essential to strike a balance between reminding customers about their abandoned cart and not annoying them with too many emails. Test different email sequences to find the best frequency and timing for your business and your customers.

How many emails should be in the abandoned cart flow?

So, now you know how many abandoned cart emails to send, but what is the best time to send an Abandoned Cart email?

You must determine when to send abandoned cart emails if you want more conversions. Sending them too early will frustrate your customers; you cannot wait for a week either; the customer might’ve moved on to the next store.

Timing is key; you must perfectly time your abandoned cart emails to increase their open and click-through rates.

We tested emails by sending them at various frequencies to determine which one yielded better conversions. Finally, we concluded with the following sequence, which had better open and click-through rates than other frequencies.

Best time to send an abandoned cart email,

  • The first email – after one hour of cart abandonment
  • The second email – on the next day of cart abandonment
  • The third email – two days post cart abandonment
  • The fourth email– after five days of cart abandonment
  • The fifth email – after a week of cart abandonment
timed abandoned cart emails

Experts say the quicker you send the best Abandoned Shopping Cart emails, the better the conversion.

conversion rate after abandonment

So, the best Abandoned Shopping Cart email practice is not to wait too long to send a cart recovery email to customers, as you might lose them forever.

What to say in abandoned shopping cart emails?

Now you know how many emails to send and the best time to send abandoned cart emails.

Now let’s get to the content – What should you include in your abandoned cart email?

You cannot send the same email repeatedly to a customer, and you won’t be able to convert them. The best Abandoned Shopping Cart email practice is to write emails that are unique to each other.

Here’s what you must say in your abandoned cart emails,

1st Email – Reminder email

Abandoned cart timing – 1 hour after cart abandonment

You don’t need to stress much about the 1st abandoned cart email. All you have to do is just remind the customers of what they left behind in their cart. It is more like a ‘Did you forget something’ email.

Sending 1 hour after cart abandonment is one of the best times to send Abandoned Cart emails as it has a higher chance of a conversion.

Reminder Abandoned cart email example:

remainder abandoned cart email

2nd Email – Urgency email

Abandoned cart timing – 1 day after cart abandonment

All Right, it’s been a day, and your customers have not reverted to your reminder email. So, now you need to get their attention and introduce a sense of urgency in your email to urge your customers to take action.

You can show that your inventory is running out of stock or offer a limited discount to trigger the customers.

Urgency Abandoned cart email example:

google store

Sometimes, customers might think they don’t need the product right now and decide to drop the purchase, which can increase cart abandonment. So, convince the customer that they won’t get this opportunity again and push them to purchase.

Ready to boost your recovery rate? Try sending 3 abandoned cart emails instead of 1.

3rd Email – Discount Email

Abandoned cart timing – Two days after cart abandonment

It seems like your customer needs a little more push to purchase the product, so trigger them with offers. Customers love discounts – `offer a discount for the product to push the customer to buy it.

Sometimes, customers might abandon their cart due to high prices and a lack of discounts. So, offering a discount in your 3rd abandoned cart email will give you a better chance to recover your abandoned cart.

Discount Abandoned cart email example:

kate spade

4th Email – Scarcity Email

Abandoned cart timing – Five days after cart abandonment

The next email is the Scarcity email. Create a sense of scarcity, and make customers believe the product is running out of stock.

It will make them feel that if they don’t purchase now, they’ll end up losing it. So, indicate the scarcity in bold, it will push customers to return to your store in a hurry, and they’ll purchase the product.

Scarcity Abandoned cart email example

scarcity abandoned cart email

5th email – Miss You Email

Abandoned cart timing – Week after cart abandonment

You’ve tried everything, and still, your customers have not responded. Put one last effort and show your customers that you are still thinking about them and their purchase.

If they still don’t return, it is safe to conclude your campaign. Sending any more Abandoned shopping cart emails will only frustrate them more.

You can use re-engagement email campaigns to bring them back after a few weeks. Though you might not be able to recover the cart after a few weeks, you can still win them back and encourage them to purchase again.

Miss You Abandoned cart email example:

thrive market

So, this is how you build your Abandoned Cart emails. All the emails in your campaign must serve different purposes under one common goal, to convince them to recover their carts.

How do I send an abandoned checkout email?

As said earlier, you need an Abandoned cart recovery plugin to send emails at the right time. Retainful is one of the best cart recovery plugins to automate your abandoned cart email campaign for both WooCommerce and Shopify stores. It has pre-built email and workflow templates to help you get started within minutes.

abandonde cart recovery

Now that the ultimate question, how many abandoned cart emails should I send, is answered. Let’s look at how to create an Abandoned cart recovery campaign to send emails to customers.

Steps to Create Abandoned cart recovery email campaign

Creating an Abandoned cart recovery email campaign is simple with Retainful. In just 4 simple steps, you can configure and launch your campaign,

Ensure these prerequisites are done,

Let’s proceed with configuring the campaign.

Step 1 – Go to Retainful dashboard – Automations. Click Create workflow button on the following page.

retainful dashboard

Step 2 – The following page includes a collection of pre-built email workflows. Select the ‘Abandoned Cart Recovery’ workflow template from the list. Name your cart recovery campaign and take you to the Customer journey builder.

abadoned cart revovery with dynamic coupon

Step 3 – Retinful’s pre-built Abandoned cart recovery workflow will have three emails by default.

You can add more emails to your workflow if needed. Additionally, options are available to add coupons, wait for action, and conditional splits from the Customer journey builder.

customize your emails
  • To add email & coupon block, wait action, and conditional splits, click the ‘+’ symbol.
  • Click here to add dynamic coupon codes to your emails.
  • Edit your emails to increase open rates by clicking here.

Step 4 – Click ‘Start Workflow’ in the top right corner after configuring the campaign.

start workflow

Now your campaign is live, Retainful will automatically send Abandoned cart recovery emails with dynamic coupon codes at timed intervals.

Find more about creating Abandoned carts emails at Retainful documentation.

Don’t miss out on potential sales. Start crafting your abandoned cart email campaign today and start recovering lost revenue.

Final Takeaway

Store owners often wonder, how many Abandoned cart emails should I send? Determining this before you start your campaign will help you track your conversions better.

In this article, you got to see how many Abandoned cart emails should be sent as part of your email campaign. Remember, sending a single shopping cart recovery email will never work.

That’s why we sent multiple emails to find the best time to send abandoned cart emails. After thorough research, we found an abandoned cart email frequency that can yield maximum conversion. You got to see the recommended sequence in this article.

Sending a cart recovery email one hour after cart abandonment has better conversion rates. So, don’t wait. Create an Abandoned cart recovery campaign right now using Retainful and send emails before the customer moves on to the next store.

Often we get asked, how do I improve my Abandoned cart email? Are you wondering the same? Click here to find out.

When to send abandoned cart emails?

The First email you should send within an hour of abandonment. A commonly abandoned cart recovery campaign consists of three emails in 1hr, 24hr, and 72hr cycles.

How effective are abandoned cart emails?

50-60% of people who engage with abandoned cart emails buy. That’s enormous, considering cart abandonment is a big issue faced by eCommerce.

How do I improve my abandoned cart email?

You can improve your abandonment cart email with personalization, enticing subject lines, catching CTA, and including social proofs in your email.

How long should an abandoned cart email be?

Not too long and not too short, a convincing copy with product image and CTA is essential in every email, and you can include product recommendations and social proof. But avoid crafting long and salesy emails.


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