Automate Email Marketing and Boost Sales.

Automate email marketing and boost sales

How to write a Shopify welcome email – A step-by-step guide

Shopify welcome email is like a first handshake with a customer. How do you want it to be?

Writing a compelling welcome message involves setting the tone for what it is like to do business with you and communicating your brand’s story, values, and USPs.

These emails also influence the future engagement a customer wishes to have with your brand. The data says so, too. Customers who receive a Shopify welcome email newsletter show 33% more engagement with the brand.

So how can you get it right to reap all these benefits?

This blog will help you achieve that by explaining how to write a Shopify welcome email, what a Shopify welcome email series should contain, and how to automate it. 

Let’s dive right in.

Why should you send Shopify welcome emails?

You should send Shopify welcome emails to make a great first impression and make the customer feel special and valued right from the get-go. It’s your opportunity to introduce the brand and what it offers. 

More than the ability to engage customers from the start, it has some impressive stats up its sleeves. Here are some:

  • High open rate: They have an open rate of about 50-60%, significantly higher compared to standard marketing emails.
  • High click-through rate: They often see click-through rates of about 20-30%, which is remarkably higher than the average CTR of around 2.5% for regular emails.

When it comes to the onboarding process, sending Shopify welcome email newsletters helps ease new customers into your brand ecosystem by providing essential information, setting expectations, and fostering a positive initial experience.

Your Shopify welcome message can guide new customers on what to do next, like checking out your latest products, following you on social media, or giving them a heads-up on upcoming sales or events. 

It’s like giving them a little nudge to explore more.

How to write a Shopify welcome email for better customer engagement?

Writing a good Shopify welcome email means that it engages the customer and makes them want to see more of you in their inbox. 

You can write a Shopify welcome email by following these steps:

  • Step 1: Define your goals
  • Step 2: Segment your customers
  • Step 3: Craft compelling subject lines
  • Step 4: Customize the Shopify welcome email template
  • Step 5: Test and optimize 

Let’s learn the steps in detail.  

Step 1: Define your goals

Before starting to write, determine what you want to achieve by sending Shopify welcome emails – is it to introduce your brand, encourage the first purchase, or increase engagement with your content?

These clear objectives will guide the content and structure of your emails.

For example, if your goal is the brand introduction, your first welcome email newsletter in Shopify might focus on your story – how you started, what sets you apart, and what customers can expect in terms of product quality, customer service, and community involvement.

Step 2: Segment your customers

Every customer is not the same, even if they are new ones. So, segmenting your customers based on criterias like below will help you personalize your Shopify welcome message and make it relevant to each customer. 

  • New Subscribers vs. First-time Buyers: Customers who sign up for your newsletter might be interested in different content compared to those who made their first purchase.
  • Purchase Behavior: Look at what they bought or added to their cart. This can give you clues about their interests.
  • Engagement Level: How they interact with your website or previous emails can also be segmentation criteria. For instance, customers who frequently visit certain product pages might be interested in more information about those items.

Step 3: Craft compelling subject lines

Creating a compelling Shopify welcome email subject line is crucial as it greatly influences the open rates of your emails.

Phrases that evoke urgency or curiosity can encourage recipients to open the email. 

For instance, “Limited Time Welcome Gift Just for You!” or “You Won’t Want to Miss This Welcome Surprise!” can create excitement and prompt immediate action.

Step 4: Customize the Shopify welcome email template

Your Shopify welcome email template should align with your brand identity and effectively communicate the message. Customizing involves adding elements and making the Shopify welcome email design reflect your brand’s personality. 

  • Introduce Your Brand
    While writing a welcome email in Shopify, introduce your brand in a way that connects personally with the customer. Share your story, mission, or the values that drive the brand. 
  • Include clear CTAs
    Your call-to-action (CTA) should be clear and concise, telling customers exactly what you want them to do next. This could be “Shop Now,” “Learn More,” “Join our Community,” etc.
    Also, make sure your CTAs in your Shopify welcome email template  stand out visually. Giving it a contracting color would do the job.
  • Provide a welcome offer
    Ensure that your welcome offer is prominently displayed and the terms are clearly stated. For example, “Enjoy 15% off on your first order” or “Free shipping on your first purchase!”.
  • Personalize to increase relevance
    Personalization goes beyond just addressing the recipient by name. It involves tailoring the Shopify welcome message to meet their specific interests, behaviors, and interactions with your brand.
    For example, if a customer browsed a specific category but didn’t make a purchase, your Shopify welcome email design can include products or information from that category.
    Make sure you are personalizing the emails based on the segments you have created. 

Customize every element of your welcome email templates effortlessly with Retainful’s drag-and-drop email editor. 

Step 5: Test and optimize

Finally, test different aspects of your Shopify welcome emails, like subject lines, content, and send times. Use A/B testing to see what works best and continually optimize based on the data. 

Track KPIs like open rates, click-through rates, and conversion rates to measure success.

Why do you need a Shopify welcome email series?

Shopify welcome email series is a sequence of emails you send after the initial welcome message. Rather than a single email, spacing out what you want to convey over 3 or 5 gives multiple touchpoints for customer engagement and spares you from cramming all your ideas into one. 

Unlike a single email, creating a Shopify welcome email series allows for a step-by-step introduction to your brand. Instead of overwhelming customers with too much information at once, you can gradually educate them about different aspects of your business.

Plus, each email is a perfect chance to throw in a little something extra, like a discount code or a special offer. 

Here is the right Shopify welcome email sequence and what to include in each of them. 

Email 1: The Initial Welcome

The purpose of the first email in the welcome email sequence for Shopify is to greet and thank the customer for signing up or making a purchase.

You can include a warm welcome message and a brief introduction to your brand. 

Send this Shopify welcome email immediately after sign-up or first purchase.

Here is a Shopify welcome email example by Brooks. 

Welcome message based shopify welcome email example

Email 2: Brand Story and Value Proposition

The second email is to deepen the subscriber’s understanding of your brand.

While creating this welcome email sequence in Shopify, you can include your brand story, core values, unique selling propositions, and maybe a founder’s message.

The best time to send this email is 1-2 days after the first email.

Here is a Shopify welcome email example by GoopKitchen. 

Brand story based shopify welcome email example

Email 3: Engage and Educate

To engage the customer with useful content or educate them about your products/services.

Send helpful guides, product usage tips, customer testimonials, or how-to videos.

Send the third email in the Shopify welcome email sequence 3-5 days after the second one.

Here is an educational welcome email template for Shopify. 

Educational shopify welcome email example

Email 4: Incentivization

To encourage the subscriber to make their first or next purchase, give a special offer, discount code, or free shipping.

You can send the fourth email 7 days after the third one.

Here is an example of a welcome email template for Shopify. 

Incentive based shopify welcome email example

Email 5: Community and Social Proof

The last email of the welcome email series in Shopify is to provide personalized engagement and go beyond just making a sale. 

You can include an invitation to join your social media communities, customer reviews, user-generated content, or case studies.

The best time to send the last email in the Shopify welcome email series is 10 days after the fourth email.

Social proof-based shopify welcome email example

How to automate your Shopify welcome emails using Retainful?

With the help of email automation, sending welcome emails in Shopify is effortless. 

Our Shopify email marketing app, Retainful, has pre-built workflows that are easy to set up. Configure the workflow with a few easy steps, and all your Shopify email marketing campaigns can run on their own. 

Creating a Shopify welcome email sequence is also easy in a Shopify email marketing app like Retaainful, as it takes only a few clicks to add them 

Let’s see how you can create Shopify automated welcome emails easily using Retainful.  

Step 1: Installing Retainful

Login to your ‘Retainful’ dashboard and go to ‘Automation’ -> Create Workflow -> Choose ‘First Purchase Email’ template. 

Creating workflow

Now, you will be redirected to the workflow builder.

Step 2: Setting up the triggers and wait time

There are two things that set the email automation in motion – triggers and wait time. 

The trigger lets you determine when a customer can enter into the workflow. In Retainful’s welcome email workflow, the trigger is set in such a way that first-time customers alone can enter into the workflow.

Click the Trigger block to view the trigger rules applied. You can add more rules like product ID, product name, order status, and more. 

Setting up triggers and wait time

The ‘Wait’ block allows you to set up a time delay, that is, when you want to send the Shopify welcome email after the customer has made the purchase. 

You can also set customer rules based on the customer properties like name, country, number of reentries allowed, and more. 

Step 3: Customizing the welcome email template

After the wait block, you will find the 1st ‘Email’ block of the workflow. Click on it to customize the Shopify welcome email subject line, preview text, and email content.

Customizing email template

To change the email template, you can click on the ‘Change template’ button. 

You can customize every element of your Shopify welcome email design using a drag-and-drop email editor. Click an element on the right side, you will have options to change dimensions, background color, typography, and more. 

On the left side, you will find options to add a section, partition a section, and add store elements like discount coupons, an unsubscribe option, and more. 

You can also personalize the welcome email design in Shopify using shortcodes like,

  • {{billing_address.first_name}} – The first name of the customer.
  • {{billing_address.last_name}} – The last name of the customer.
  • {{customer_name}} – The full name of the customer (the first and the last name)
Editing the email template

To add a discount code to the welcome email in Shopify, click the ‘Store Element’ and choose Discount Coupons. 

Step 4: Creating a Shopify welcome email sequence

To create a welcome email sequence in Shopify, you can add more email blocks and their corresponding wait block to the workflow just by clicking the plus symbol at the end of it. 

Creating Shopify welcome email series

If you want to send the second Shopify automated welcome email to a set of customers who satisfy a different rule than the first one, you can add a conditional split and define a new rule for the customers who should receive the second email.

Similarly, you can set up the other emails in the Shopify welcome email series. 

Step 5: Testing Email

To check if your Shopify automated welcome email has come out as intended, click “Send Test email”. 

Testing the email

Click “Start Workflow” to set it live. 

That’s it. You have created Shopify welcome email newsletters and they are ready to be triggered automatically and sent to customers. 

Setting the workflow live

Wrapping up!!

Shopify welcome emails set the tone for your relationship with your customers. Show them that you value them, and they’re more likely to stick around. 

Writing a welcome email in Shopify is an essential step to building a lasting relationship with your customers. It’s more than just a formality.

We have seen how to write a Shopify welcome email, why you need a Shopify welcome email series, and how to automate them using a Shopify email marketing app, Retainful. 

Learn more about Shopify welcome emails. 

How do I create a welcome email on Shopify?

To create a welcome email on Shopify, go to your Shopify admin panel, navigate to ‘Settings,’ and then ‘Notifications.’ Here, select ‘Customer welcome email’ and customize the template.

Can I have a custom welcome email on Shopify?

Yes, you can have a custom welcome email on Shopify. Customize the template under ‘Settings’ > ‘Notifications’ to tailor the content and design to match your brand’s style and message.
But the scope for customization in Shopify is limited. You can use a Shopify email marketing app like Retainful to customize every element of your email. 

What is a good welcome email?

A good welcome email warmly greets the new subscriber, introduces your brand, offers value through content or discounts, and includes a clear call-to-action, all while reflecting your brand’s unique personality.

How do I write a professional welcome email?

To write a professional welcome email, use a polite tone, clearly introduce your company, express gratitude, provide relevant information or next steps, and maintain concise and formal language.

How do I create a welcome email template in Shopify?

In Shopify, create a welcome email template by going to ‘Settings,’ then ‘Notifications.’ Choose ‘Customer welcome email’ and customize the content and design to align with your brand.

What is a welcome email series for ecommerce?

A welcome email series for e-commerce is a sequence of automated emails sent to new subscribers, introducing them to the brand, offering value, and encouraging engagement and first purchases.

How many emails should a welcome series have?

A welcome email series typically consists of 3-5 emails. This range allows for effective communication of key messages without overwhelming the subscriber.