Winning strategy of Wonderdog: To increase sales & Lifetime Value (LTV) of customers

Check out how Wonderdog streamlined their email follow-ups and increased sales using Retainful.

Sneyds

Store

Wonderdog.co.uk

Retail vertical

Pet Food and Supplies

Ecommerce platform

WooCommerce

Goals

Recovering abandoned carts, Driving repeat purchase

Features/tactics used

Automations – Abandoned Cart Recovery, Post Purchase

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Without Retainful, I don't believe we would have had the success we have had over the last 6 plus months.

Ryan Sinclair

Managing Director of Wonderdog

Meet Wonderdog: A family-owned manufacturer of dry dog foods for over 40 years. They have been producing a wide range of high-quality feeds to suit all types of dogs.

Wonderdog website

🤔 The Challenge

Ryan Sinclair, the Managing Director of Wonderdog had found it hard to use multiple tools for recovering abandoned carts, and sending post-purchase follow-up emails as it was a very time-consuming process.

🎉 The Turning Point

Wonderdog’s search for an all-in-one tool to track and recover abandoned carts, and send after-purchase product review request emails came to an end as soon as they found Retainful.

Retainful’s easy-to-use automation feature allowed Ryan to set up an abandoned cart recovery email campaign that has helped him recover a lot of abandoned carts.

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Retainful has helped us bring in a lot of new customers and these customers have become repeat purchasers since joining us.

Ryan Sinclair

Managing Director of Wonderdog

🚀 The Winning Strategy

Ryan went with a hands-on approach by setting up a simple, yet successful abandoned cart recovery strategy that can be easily adopted by merchants who are looking to replicate Wonderdog’s success.

You can take a look at Ryan’s abandoned cart recovery strategy here,

  1. First email reminder: A simple reminder to customers about their abandoned carts.
  2. Second email: If the customers don’t complete their orders after sending the 1st email, they will get the second email with a fixed amount discount coupon that is generated by Retainful seamlessly. The discount coupon is served as an incentive to motivate customers to finish their purchase.
  3. Third email: This email serves as a reminder to the discount coupon sent in the 2nd email. It creates a fear of missing out (FOMO) among the customers, otherwise, they will lose the fixed amount discount.

This strategy has helped them to recover a lot of abandoned carts and acquire new customers.

They also uses Retainful to send automated product review request emails after customers placed orders. They include a fixed amount discount coupon in the emails to encourage customers to submit reviews. The discount coupon helps in driving repeat purchases and increasing customer loyalty.

“I expect the business and recovered carts to grow further in the future with Retainful,” says Ryan. He is very optimistic about the future and believes that Retainful will continue to lead his business to success.

🌟 The Takeaway

Retainful has emerged as Wonderdog’s go-to tool for recovering lost sales, acquiring new customers, and sending automated review request emails to customers. Ryan stated that he had great success in business with help of Retainful in the last six months.

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I would recommend Retainful to anybody who wishes to recover abandoned carts amongst other things.

Ryan Sinclair

Managing Director of Wonderdog

Are you ready to turbocharge your sales and recover abandoned carts like Wonderdog?
Don’t wait any longer! Sign up for Retainful to increase your store revenue with powerful automation and other features.

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Increase your sales with Retainful

Recover abandoned carts & Drive repeat sales on auto-pilot.