Customer experience is always crucial for successive business growth. Just imagine you are running a business and entirely depending on your customer but aren’t aware enough about your customer service as well as customer experience! Is this the right way? Of course not. Then what is it?
According to the numbers provided by Invesp, 44% of companies have a greater focus on customer acquisition when only 18% focuses on customer retention.
Ever heard of the saying, “The secret to success is to treat all customers as if your world revolves around them”. This saying goes very well with the customer base you have already gained or otherwise what you call as existing customers.
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